Contact Us

Send us an email

Mailing Address:
P.O. Box 2027
Wenatchee, WA 98807

Phone: 509.662.7350
Fax: 509.667.7521

WHAT TO DO IF YOU HAVE A CONCERN ABOUT CASA:

In the course of our work as court-appointed special advocates/guardians ad litem advocating for the best interests of children, we recognize that we will have disagreements with others involved in those cases and that we will not always satisfy the priorities of other parties. Many of these disagreements are attributable to the nature of our court-based work, wherein different parties take different positions on what is the best outcome of a case.

When, however, there are concerns about the quality of CASA’s work on a case, our professionalism, or whether we are fulfilling our statutory role, as opposed to dissatisfaction that our stated position is not what another party wishes it were, we take those concerns very seriously and wish to address them.

In most cases, these concerns can be satisfactorily addressed informally, through conversation with the CASA staff, continuing if necessary, to the Executive Director and potentially the Board President. We welcome and encourage these conversations.

In the event that conversation does not resolve a party’s concern, a party may choose to make a formal written grievance via email at grievance@cdcasa.org.
This email box is monitored only by the Executive Director.